{"xsrfToken":"db7cd76c601bf4ea1c133f1fc9c77e464b922738_lout","branding":{"id":"3","key":"ksd","name":"Kudert Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#249114","headerLinkHoverBGColor":"#249114","headerBadgeColor":"#249114"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6d56f627-7f52-4a21-9dab-2cf71bb78da2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YzM2NGRjMS1kZjdhLTQ2ZDktOThjMy01NDE3MTYxODI5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZkNTZmNjI3LTdmNTItNGEyMS05ZGFiLTJjZjcxYmI3OGRhMiI6WyJyZWFkIl19LCJleHAiOjE3MzM2MzgzODEsIm5iZiI6MTczMzYzNzc4MX0.kehunfwT5JnXOXUcMZV7KslgY_o1TF5Dj1kOPQahikM&client=6c364dc1-df7a-46d9-98c3-54171618298c&mode=fit","logoId":"6d56f627-7f52-4a21-9dab-2cf71bb78da2","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenidos a Kudert Service Desk","sharedPortalName":"Kudert Servide Desk","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#3220c1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cd62b974-f00d-4915-861b-a911126ce0c8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YzM2NGRjMS1kZjdhLTQ2ZDktOThjMy01NDE3MTYxODI5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkNjJiOTc0LWYwMGQtNDkxNS04NjFiLWE5MTExMjZjZTBjOCI6WyJyZWFkIl19LCJleHAiOjE3MzM2MzgzODEsIm5iZiI6MTczMzYzNzc4MX0.2WPr0mLBDTV3LbjwG6xvbVbRgX2qiOaQ0Axg_gRblLk&client=6c364dc1-df7a-46d9-98c3-54171618298c&height=300&mode=fit","bannerMediaApiFileId":"cd62b974-f00d-4915-861b-a911126ce0c8","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"ksd","projectId":10037,"serviceDeskId":3,"name":"Kudert Service Desk","description":"<p>Desde este sitio puedes enviar una nueva solitud. Además, revisar el estado de cada una, para esto, debes dar clic en el botón \"Solicitudes\" ubicado en la parte superior derecha.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"32","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10530,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[14],"key":""},{"id":"24","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10521,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"25","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10522,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"23","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10544,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"37","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10523,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"33","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10537,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"29","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10519,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"34","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10524,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"36","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10531,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"28","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10520,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"27","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10516,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"31","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10553,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"30","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10550,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"Ejemplo"}],"orderMapping":{"9":[23,34,24,37],"14":[32],"13":[34],"11":[24,25,27,28,29],"10":[23,33,30,31],"12":[30,34,36]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"04c26a59-1ed9-3eaf-9485-440db6c8d148","appLinkName":"System Confluence","appLinkUrl":"https://ziembra.atlassian.net/wiki","spaceKey":"KKB","spaceName":"Kudert Knowledge Data Base","spaceUrl":"https://ziembra.atlassian.net/wiki/spaces/KKB","isServer":false},"labels":[],"projectKey":"KSD","serviceDeskId":3,"kbLinkDomainURLs":["https://service.desk.kudert.com","https://kudert.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KSD","userLanguageHeader":"Horario de Atención Kudert Service Desk","userLanguageMessageWiki":"<p>Lunes a Viernes: 9:00 - 18:00 hrs<br> (Cualquier solicitud enviada fuera de horario o en feriados, será atendido el siguiente día laborable)</p>","defaultLanguageHeader":"Horario de Atención Kudert Service Desk","defaultLanguageMessage":"Lunes a Viernes: 9:00 - 18:00 hrs\n(Cualquier solicitud enviada fuera de horario o en feriados, será atendido el siguiente día laborable)","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YzM2NGRjMS1kZjdhLTQ2ZDktOThjMy01NDE3MTYxODI5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM2Mzg5ODEsIm5iZiI6MTczMzYzNzc4MX0.cil6yhP-Lhd1NiU2YbsSfrV4fGG9EdVc8C-T4FY6l3s","targetCollection":"upload-project-10037","endpointUrl":"https://api.media.atlassian.com","clientId":"6c364dc1-df7a-46d9-98c3-54171618298c","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://kudert.atlassian.net/wiki","kbLinkDomainURLs":["https://service.desk.kudert.com","https://kudert.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=kudert","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"db7cd76c601bf4ea1c133f1fc9c77e464b922738_lout","baseUrl":"https://service.desk.kudert.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://kudert.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6c364dc1-df7a-46d9-98c3-54171618298c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ef96adde3b5847efbd5bb1f40a41aae7","siteDefaultLanguageTag":"es-ES","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}