Soporte

¡Te damos la bienvenida! Puedes generar una solicitud para Soporte con las opciones proporcionadas.

Contacta con nosotros sobre

Cuentas usuarios (reseteo clave, accesos, migraciones, etc.)

¿Con qué podemos ayudarte?

Recibe ayuda sobre las TI

{"xsrfToken":"ce2a2ef0356247e16d1228c613d2292e73b207b6_lout","branding":{"id":"10","key":"sop","name":"Soporte","portalBaseUrl":"/servicedesk/customer/portal/10"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6d56f627-7f52-4a21-9dab-2cf71bb78da2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YzM2NGRjMS1kZjdhLTQ2ZDktOThjMy01NDE3MTYxODI5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZkNTZmNjI3LTdmNTItNGEyMS05ZGFiLTJjZjcxYmI3OGRhMiI6WyJyZWFkIl19LCJleHAiOjE3NTAyNjM0NjgsIm5iZiI6MTc1MDI2Mjg2OH0.0eJs9VE7b7sqVfpQW4jKEFoYOefB8mZJoC3yTNlr2xQ&client=6c364dc1-df7a-46d9-98c3-54171618298c&mode=fit","logoId":"6d56f627-7f52-4a21-9dab-2cf71bb78da2","isLogoAvailable":true,"helpCenterTitle":"Bienvenidos a Kudert Service Desk","sharedPortalName":"Kudert Servide Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"inglés (Estados Unidos)"},"es-ES":{"helpCenterTitle":"Bienvenidos a Kudert Service Desk","sharedPortalName":"Kudert Servide Desk","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#3220c1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cd62b974-f00d-4915-861b-a911126ce0c8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YzM2NGRjMS1kZjdhLTQ2ZDktOThjMy01NDE3MTYxODI5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkNjJiOTc0LWYwMGQtNDkxNS04NjFiLWE5MTExMjZjZTBjOCI6WyJyZWFkIl19LCJleHAiOjE3NTAyNjM0NjgsIm5iZiI6MTc1MDI2Mjg2OH0.lrvFeUQlrTyTcNyoCySvLLWaOUNgVgI2_wuA2RFdWzA&client=6c364dc1-df7a-46d9-98c3-54171618298c&height=300&mode=fit","bannerMediaApiFileId":"cd62b974-f00d-4915-861b-a911126ce0c8","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"sop","projectId":10049,"serviceDeskId":10,"name":"Soporte","description":"¡Te damos la bienvenida! Puedes generar una solicitud para Soporte con las opciones proporcionadas.","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"60","name":"Recibe ayuda sobre las TI","descriptionHtml":"","callToAction":"Recibe ayuda sobre las TI","introHtml":"Recibe asistencia para problemas y preguntas generales sobre las TI.","icon":10544,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[30,31],"key":""},{"id":"79","name":"Análisis de vulnerabilidades","descriptionHtml":"","callToAction":"Análisis de vulnerabilidades","introHtml":"","icon":10553,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"71","name":"Configurar VPN","descriptionHtml":"","callToAction":"Configurar VPN","introHtml":"¿Quieres acceder a las cosas del trabajo desde fuera? Háznoslo saber.","icon":10529,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"68","name":"Crear una revisión posterior al incidente","descriptionHtml":"","callToAction":"Crear una revisión posterior al incidente","introHtml":"Documenta y comparte lo que hayas aprendido de un incidente para que no vuelva a ocurrir","icon":10526,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"73","name":"Incorporación de nuevos empleados","descriptionHtml":"","callToAction":"Incorporación de nuevos empleados","introHtml":"Solicitar acceso para nuevos empleados.","icon":10519,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"65","name":"Informar de hardware dañado","descriptionHtml":"","callToAction":"Informar de hardware dañado","introHtml":"Informa sobre el hardware que podría estar defectuoso o dañado, por ejemplo, una pantalla de ordenador rota o un servidor averiado.","icon":10515,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[],"key":""},{"id":"64","name":"Informar de un problema del sistema","descriptionHtml":"","callToAction":"Informar de un problema del sistema","introHtml":"Indícanos si algo no funciona correctamente y trataremos de solucionarlo rápidamente.","icon":10524,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"67","name":"Investigar un problema","descriptionHtml":"","callToAction":"Investigar un problema","introHtml":"Crea un problema para hacer un seguimiento de la causa de una o más incidencias.","icon":10523,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"63","name":"Nuevo dispositivo móvil","descriptionHtml":"","callToAction":"Nuevo dispositivo móvil","introHtml":"¿Necesitas un teléfono móvil o ha llegado el momento de cambiarlo? Dínoslo. Dínoslo.","icon":10537,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"70","name":"Obtener una cuenta de wifi de cliente","descriptionHtml":"","callToAction":"Obtener una cuenta de wifi de cliente","introHtml":"Realice una petición de acceso temporal al wifi para los huéspedes.","icon":10522,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"69","name":"Resuelva un problema de la cuenta","descriptionHtml":"","callToAction":"Resuelva un problema de la cuenta","introHtml":"¿Tienes problemas para acceder a determinados sitios web o sistemas? Te ayudaremos.","icon":10521,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"75","name":"Solicitar nuevo hardware","descriptionHtml":"","callToAction":"Solicitar nuevo hardware","introHtml":"Por ejemplo, un ratón o monitor nuevo.","icon":10553,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"74","name":"Solicitar nuevo software","descriptionHtml":"","callToAction":"Solicitar nuevo software","introHtml":"Si necesitas una licencia de software, realiza una petición aquí.","icon":10550,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"72","name":"Solicitar privilegios de administrador","descriptionHtml":"","callToAction":"Solicitar privilegios de administrador","introHtml":"Por ejemplo, si tienes que administrar JIRA.","icon":10516,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"66","name":"Solicitar un cambio","descriptionHtml":"","callToAction":"Solicitar un cambio","introHtml":"Por ejemplo, actualizar un servidor (VPN) o una aplicación (Jira).","icon":10531,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"61","name":"Solicitar una nueva cuenta","descriptionHtml":"","callToAction":"Solicitar una nueva cuenta","introHtml":"Solicitar una nueva cuenta para un sistema.","icon":10520,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"62","name":"Solicitud enviada por correo electrónico","descriptionHtml":"","callToAction":"Solicitud enviada por correo electrónico","introHtml":"Solicitud recibida desde tu canal de asistencia por correo electrónico.","icon":10530,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""}],"reqGroups":[{"id":30,"name":"Hardware (baterias, teclados, memorias, etc.)"},{"id":31,"name":"Cuentas usuarios (reseteo clave, accesos, migraciones, etc.)"}],"orderMapping":{"25":[79,64,65,66],"28":[60],"31":[60],"30":[60],"29":[60],"21":[60,61,64,65,71],"22":[60,63,65,74,75],"23":[61,69,70,71,72,73],"24":[64,66,74]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"04c26a59-1ed9-3eaf-9485-440db6c8d148","appLinkName":"System Confluence","appLinkUrl":"https://kudert.atlassian.net/wiki","spaceKey":"SOP","spaceName":"Soporte","spaceUrl":"https://kudert.atlassian.net/wiki/spaces/SOP","isServer":false},"labels":[],"projectKey":"SIK","serviceDeskId":10,"kbLinkDomainURLs":["https://service.desk.kudert.com","https://kudert.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SIK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YzM2NGRjMS1kZjdhLTQ2ZDktOThjMy01NDE3MTYxODI5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAyNjQwNjgsIm5iZiI6MTc1MDI2Mjg2OH0.h5Vd6r_I6hTASWasLqu_EQ1pyAvJCLGB8nEYTfkmwI0","targetCollection":"upload-project-10049","endpointUrl":"https://api.media.atlassian.com","clientId":"6c364dc1-df7a-46d9-98c3-54171618298c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":60,"projectId":10049,"issueType":{"id":"10101","name":"Solicitud de asistencia de [System]"},"form":{"name":"Recibe ayuda sobre las TI","descriptionHtml":"","callToAction":"Recibe ayuda sobre las TI","intro":"Recibe asistencia para problemas y preguntas generales sobre las TI.","instructions":"","icon":10544,"iconUrl":"https://service.desk.kudert.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Archivo adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/60","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/60","calendarParams":{"firstDay":1,"date":"2025-06-18T11:07:48-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"04c26a59-1ed9-3eaf-9485-440db6c8d148","appLinkName":"System Confluence","appLinkUrl":"https://kudert.atlassian.net/wiki","spaceKey":"SOP","spaceName":"Soporte","spaceUrl":"https://kudert.atlassian.net/wiki/spaces/SOP","isServer":false},"labels":[],"projectKey":"SIK","serviceDeskId":10,"kbLinkDomainURLs":["https://service.desk.kudert.com","https://kudert.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YzM2NGRjMS1kZjdhLTQ2ZDktOThjMy01NDE3MTYxODI5OGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAyNjQwNjgsIm5iZiI6MTc1MDI2Mjg2OH0.h5Vd6r_I6hTASWasLqu_EQ1pyAvJCLGB8nEYTfkmwI0","targetCollection":"upload-project-10049","endpointUrl":"https://api.media.atlassian.com","clientId":"6c364dc1-df7a-46d9-98c3-54171618298c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=kudert","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ce2a2ef0356247e16d1228c613d2292e73b207b6_lout","baseUrl":"https://service.desk.kudert.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://kudert.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["enero","febrero","marzo","abril","mayo","junio","julio","agosto","septiembre","octubre","noviembre","diciembre"],"monthsShort":["ene","feb","mar","abr","may","jun","jul","ago","sep","oct","nov","dic"],"weekdaysShort":["dom","lun","mar","mié","jue","vie","sáb"],"weekdays":["domingo","lunes","martes","miércoles","jueves","viernes","sábado"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6c364dc1-df7a-46d9-98c3-54171618298c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"8cfb2968e6364baf91e3c0d80584f2fe","siteDefaultLanguageTag":"es-ES","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}